From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Complaint letter from a customer regarding persistent engine boiling issues with their car, model 74-FW.
| Identifier | ExFiles\Box 47\1\ Scan081 | |
| Date | 20th June 1924 | |
| C O P Y. ZERMATT, HOTELS SEILER. June 20th. 1924. Dear Sir, I much regret to have to tell you that the alterations you carried out to my car 74-FW. to prevent boiling have had no effect whatever, in fact she is, if anything, worse than before. It really is too bad that we should have all this trouble in a car of this value. We do not dare attempt to cross any pass without carrying a bucket of spare water. It did not happen with either of my previous Rolls. I say nothing about the harm it must do your Company, but a gentleman staying here told me he had the same trouble so he sold the car for what he could get for it and purchased a Lanchester. I am at present in correspondence with the Bristol Motor Co. as to buying another Rolls, but after all this trouble I think I shall have a Daimler. Kindly reply to - The Sweizerhof Lucerne, Switzerland. Yours truly, (Signed) E.H. Atchley. [STAMP: RECEIVED] | ||