From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Continued complaint log regarding Mrs. Cohen's tyre issues and the internal discussion on how to resolve them.
| Identifier | ExFiles\Box 81\1\ scan0106 | |
| Date | 14th January 1914 | |
| -2- COMPLAINT. Mr. Johnson. January 14th, 1914. Re Mrs. Cohen - Continued. 1913. of Prowodniks to the rear wheels, and when these burst she is going to let him know if the mileage is more satisfactory. If not, Pa.{Mr Paterson} will take the matter of fitting the twin wheels up with Messrs. Cockshoots. See attached copy. September 15th. Copy of above report is handed to Na.{Mr Nadin} December 19th. W. ask Pa.{Mr Paterson} whether he has heard anything further from customer with regard to the tyre consumption. " 20th. Pa.{Mr Paterson} replies that he has not heard anything further from customer. In view of the recent instructions re twin wheels, he asks what he is to do if he should have a further complaint from this owner. " 23rd. Na.{Mr Nadin} is handed copy of above memo. for his remarks. " 31st. He replies that, apparently, the right thing to do if customer complains again, would be to advise her to reduce the total weight of the car, which may be done by reducing the number of passengers carried, and the amount of luggage. It is more than probable customer will not reduce the total weight carried, and it is unlikely that any kind of tyres will give a good mileage on this car. Some tyres, of course, may be better than others, but it is unlikely that any of them would be satisfactory on the rear wheels as long as single tyres are fitted. 1914. January 1st. W. hand Pa.{Mr Paterson} copy of above report. " 7th. Pa.{Mr Paterson} replies that in his original report of customer's complaint, he stated that he had informed her that if she did not obtain better results from Prowodnik tyres he would take up the matter with Messrs. Cockshoots, with a view to having twin wheels fitted. Now, if he has to see her again, she will want to know why we do not recommend twin wheels, having done so previously. Pa.{Mr Paterson} wants to have a very good reason against using these wheels so that he can convince customer. " 8th. Above memo. is handed to Na.{Mr Nadin} for his remarks. " 9th. Na.{Mr Nadin} replies that they note the total weight of the car with passengers, luggage, tools, etc., is outside our guarantee, and they find that if the total weight of the car is inside the guarantee single tyres will give | ||