From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Follow-up on a customer complaint from a Mrs. Cohen regarding tyres, with a suggestion to have her approach the manufacturer directly.
| Identifier | ExFiles\Box 81\1\ scan0107 | |
| Date | 14th January 1914 | |
| -3- R.R. 256. (5 H.{Arthur M. Hanbury - Head Complaints}) (VV. 132. 27/11/13.) Bm. 7203366 COMPLAINT. Mr. Johnson. January 14th, 1914. 1914. Re Mrs. Cohen - (Continued). satisfactory results. They have tried Michelin twin wheels and find them satisfactory, but they cannot recommend them, and would suggest that the best course for customer to pursue is to approach the tyre manufacturers who will recommend the tyres which they consider most suitable for the work required of them. Na.{Mr Nadin} suggests that the whole matter be placed before you, together with a copy of this memo. before sending same to customer. Will you kindly let us have your instructions as to how we are to act in this matter in the event of customer again complaining. [Handwritten Note] Wor{Arthur Wormald - General Works Manager} Could not rims be altered to take oversize Continentals? J 21/1 | ||