From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Responsibility and cost-sharing for a customer's broken battery cell boxes on chassis 139-AG.
| Identifier | ExFiles\Box 46\3\ Scan115 | |
| Date | 5th January 1923 | |
| To Wd.{Mr Wood/Mr Whitehead} from EFC. c. EP.{G. Eric Platford - Chief Quality Engineer} g.{Mr Griffiths - Chief Accountant / Mr Gnapp} Hm.{Capt. W. Hallam - Head Repairs} c. Sn.{Mr Sanderson} c. D/BP. X607 EFC1/T5.1.23. X.607 - CHASSIS 139-AG - J.S. SPENCER Answering your Wd{Mr Wood/Mr Whitehead}14/NJ4.1.23, it seems clear that the customer has a legitimate complaint of the nature of breakage of one or more of the cell boxes, the responsibility of which may rest either with Messrs. Barkers or ourselves, or having possibly resulted during transit from us to them. Without the possibility of the complete knowledge of all circumstances it would not seem right to expect the customer to pay - the most suitable way would appear to be to divide up the special low price quoted by the Chloride Company for the renewal battery in the proportion of:- Customer 50% Rolls Royce 25% Messrs. Barkers 25%. unless in communication with Messrs. Barkers it can be decided more exactly as to where the responsibility for the breakage is likely to lie. We certainly feel that generally speaking the customer should be prepared for the risk of inconvenience and expense due to the battery fallibility without expecting to throw all this upon the shoulders of manufacturers and suppliers of the battery. EFC. | ||