From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Stressing that quality and testing standards must not be compromised by delivery pressures from the sales department.
| Identifier | ExFiles\Box 25\3\ Scan076 | |
| Date | 14th July 1922 | |
| To C. from CJ c. to Cx.{Major Len W. Cox - Advertising Manager}, PN.{Mr Northey}, H.{Arthur M. Hanbury - Head Complaints}, Wor{Arthur Wormald - General Works Manager}, EP.{G. Eric Platford - Chief Quality Engineer}, Hulley, Evans, Sp.{Mr Spinney} Hs.{Lord Ernest Hives - Chair} Testing officials must not be lured off the path of their duty by representations from Sales officials and others that delivery is of prime importance. Quality is of primary importance and delivery must never stand before quality. The officials of the Company should take opportunities as often as possible of riding in repair cars which were made before the War and which are considered good examples of the silkiness and silence which made the reputation of R.R. cars and should refuse to pass for delivery cars which do not promise to have similar silkiness and silence. The speed and power serpent has got to be killed before it further poisons the Company. CJ. [STAMP: COPY] [STAMP: RECEIVED JUL 15 1922] | ||