From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter from Lendrum & Hartman Ltd to W.A. Robotham regarding a misunderstanding over the collection of a Buick Oil Cooler.
| Identifier | ExFiles\Box 131\1\ scan0048 | |
| Date | 1st February 1933 | |
| LENDRUM & HARTMAN L'TD SOLE CONCESSIONAIRES GREAT BRITAIN & IRELAND FOR BRITISH EMPIRE BUILT BUICK HOUSE • 26B & C ALBEMARLE STREET • LONDON W 1 TELEPHONE REGENT 2771 (6 Lines) TELEGRAMS BUICKGEN PICCY. LONDON DIRECTORS: CAPT. F.{Mr Friese} W. HARTMAN C. H.{Arthur M. Hanbury - Head Complaints} CULROSS BUICK ASSEMBLY PLANT SPARES DEPARTMENT SERVICE STATION OLD OAK LANE WILLESDEN N.W.10 WILLESDEN .... 4100 (4 Lines) XH693 ETC/IMC. 1st February, 1933. W.A.Robotham, Esq., Experimental Department, Messrs. Rolls Royce Ltd, DERBY. Dear Mr. Robotham, I received your message yesterday from my colleague to the effect that you wished me to telephone you at Rolls Royce, Conduit Street, before 3 p.m. regarding the BUICK Oil Cooler. In the meantime I obtained one of these from our Works at Willesden and had it at the Showrooms all ready for you but on telephoning Conduit Street just before 3 p.m. they informed me you had not been there that day or had you been there for some time. I then telephoned your Works at Cricklewood and they also said they had not seen you. To-day I have just received a message from our Works regarding your telegram and I am sorry there has been some misunderstanding. I have, however, arranged for this cooler which I had at the Showrooms, to be dispatched to you immediately. Yours very truly, [Signature] ALL CORRESPONDENCE REGARDING SPARE PARTS SHOULD BE ADDRESSED TO THE WORKS. CUSTOMERS' CARS ARE ONLY DRIVEN BY OUR EMPLOYEES AT OWNERS' RISK. PRICES SUBJECT TO CHANGE WITHOUT NOTICE. DELIVERIES SUBJECT TO CAUSES BEYOND OUR CONTROL. | ||