From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaints of the Phantom III model flooding and failing to start on hills, requesting that instructions be written for the user manual.
| Identifier | ExFiles\Box 93\2\ scan0201 | |
| Date | 31th May 1937 | |
| 308 Rm{William Robotham - Chief Engineer}/GR.{George Ratcliffe} from Rm.{William Robotham - Chief Engineer} Rm{William Robotham - Chief Engineer}9/R.31.5.37. STARTING ON THE P.III. Customers are complaining that they cannot start the P.III on hills. We know the P.III will flood when facing up a steep gradient. We have told the Service Dept. that the customer can start a car if he will open the hand throttle, leave the accelerator pedal alone, and press the starter button as if he meant it. Will you make some test, and write out a memo for the Instruction book, telling a customer exactly how to proceed in order to get the best starting under these conditions. Rm.{William Robotham - Chief Engineer} | ||