From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer satisfaction letter from J.A.P. Shaw regarding his 20 HP Rolls GEN-64, detailing fuel and oil consumption.
| Identifier | ExFiles\Box 107\3\ scan0005 | |
| Date | 6th December 1933 | |
| COPY BURFIELD LODGE, OLD WINDSOR, BERKS. December 6th, 1933. Dear Sirs, Last Saturday night I finished my first year's running on my 20 H.P. Rolls GEN-64, which I purchased from Barker and Co. last December. I have been 10,600 miles and used 655 galls of petrol and 32 qts. of oil - giving an average of 16.18 m.p.g. of petrol and 1368 m.p.g. of oil, including emptying the sump at every 2,000. Considering the conditions under which I have to drive-this is highly satisfactory. I keep very accurate details of car costs, and though a little later on I want to write and ask you for a little information on one or two points which interest me, the purpose of this letter is not primarily to extol any qualities the car may possess, but simply to thank you for all the care, labour and patience which the firm have put into their products to enable folk like myself to drive in such comfort, security and freedom from trouble. Some people may say that they have paid full price for the commodity and are fully entitled to all they can get; maybe - but it is a dull unimaginative mind which thinks on those lines. I hardly ever drive the car without remembering that, though I may have the money to purchase the car, it is to the unsparing patience and labour of others that I owe the result. I am sure that you have many letters like this, but I should feel ungrateful were I not to write and say thank you. Yours truly, (Signed) J.A.P. Shaw. | ||