Clarifying the return procedure for faulty calorstats and thermometers involving the supplier S. Smith & Sons Ltd.
| Identifier | ExFiles\Box 156\2\ scan0141 | |
| Date | 8th October 1938 | |
| W/N. To Br. {T. E. Bellringer - Repair Manager} from Rm {William Robotham - Chief Engineer} /Std. c. Hd. {Mr Hayward / Mr Huddy} Rm {William Robotham - Chief Engineer} /Std.1/MH. {M. Huckerby} 8.10.38. 1328 Referring to Br {T. E. Bellringer - Repair Manager} /07/C.29.9.38, we were under the impression that you returned faulty calorstats direct to Messrs. S. Smith & Sons Ltd. - apparently this is not so. We have now checked the calorstats in question and the results are given in Rm {William Robotham - Chief Engineer} /Std.3/MH. {M. Huckerby} C.10.38. With regard to the last paragraph of your memo, we were referring to our Rm {William Robotham - Chief Engineer} /Std.1/MH. {M. Huckerby} 25.6.38 when we stated that we had already requested the return of defective thermometers to Rm {William Robotham - Chief Engineer} /Std. - reference to that memo (Rm {William Robotham - Chief Engineer} /Std.1/MH. {M. Huckerby} 25.6.38) reveals that a typographical error has occurred in it and the word thermostat was used by mistake instead of thermometer - reference to the Complaint Reports N.1089 and N.1090 mentioned therein, however, would have indicated that this was an error. We wish you to return defective thermometers for Rm {William Robotham - Chief Engineer} /Std's examination, and suggest that you increase your floating stock to permit this - at our end we will ensure that the examination of the defective instruments causes a minimum of delay in returning the instruments to Smiths for rectification. Rm {William Robotham - Chief Engineer} /Std. | ||
From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).