From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaint regarding a juddering Bentley car after being washed.
| Identifier | ExFiles\Box 84\2\ scan0202 | |
| Date | 7th December 1934 | |
| x206 S/W....Wor{Arthur Wormald - General Works Manager}- c. to Hs.{Lord Ernest Hives - Chair} E.{Mr Elliott - Chief Engineer} C20/C7.12.34 I enclose copy of complaint from the Showroom, made by Mr. W.L.P.Miesegaes in regard to B-136-AH. You will notice he states that the judder which takes place after washing has frightened him and he feels that we are not taking serious notice of his complaint. Will you please let me know what you advise. Do you not think it would be advisable to send one of your people to London to investigate this particular car? This matter of juddering, as you know, has really become quite a severe criticism of the Bentley car. C. | ||