From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Outlining the procedure for reporting on complaints, including costs, owner communication, and a new scheme.
| Identifier | ExFiles\Box 130\4\ scan0165 | |
| Date | 29th June 1937 | |
| - 2 - Hd{Mr Hayward/Mr Huddy}/SB{Mr Bull/Mr Bannister}9/HR.29.6.37. Continued:- In general, it is expected that as much information as possible will be given concerning both the cause of the trouble and the steps taken to remedy matters. The approximate cost should be given so that the Technical Officials will realise the amount of money which these complaints are costing the Company. It is important to indicate in the space provided that a letter has been sent to the Owner by way of acknowledgment or apology. It is presumed that this scheme will supersede the present arrangement whereby a report is made each Thursday to C. giving details of the worst complaints received each week. We are sending to N., K.{Mr Kilner} and P. with this memo a quantity of forms so that they can put the scheme into operation as from 1st July. Hd{Mr Hayward/Mr Huddy}/SB.{Mr Bull/Mr Bannister} | ||