From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report analysing customer complaints regarding vehicle brakes for the March quarter of 1936.
| Identifier | ExFiles\Box 130\1\ scan0394 | |
| Date | 31th March 1936 | |
| QUARTERLY COMPLAINTS - MARCH QUARTER, 1936. Customers' Complaints. C.C. Company Policy. C.P. TOTAL. REMARKS. TOTAL BRAKE COMPLAINTS. March Quarter. C.C. 289) C.P. 43) 332 These are the total brake complaints. We give below an analysis of these complaints at the request of the Experimental Department. Previous Quarter. C.C. 370) C.P. 30) 400 Six Months. 732 1. BRAKE JUDDERS AT ABOUT 40 M.P.H. WHEN BRAKES ARE FLICKED ON. March Quarter. C.C. 13) C.P. 1) 14 May be reduced by increasing servo damping. See Depot Sheet No. Hd.{Mr Hayward/Mr Huddy}270. May also be due to tight dowels in servo or uneven friction surfaces. Previous Quarter. C.C. 19) C.P. 1) 20 Six Months. 34 2. BRAKES INEFFICIENT WHEN WET. March Quarter. C.C. 20) C.P. -) 20 Water excluders are now standardised and Depot Sheet No. Hd.{Mr Hayward/Mr Huddy}277 issued. Previous Quarter. C.C. 34) C.P. -) 34 Six Months. 54 | ||