From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly complaints report concerning the 3½ Litre Bentley Chassis for the quarter ending March 1936.
| Identifier | ExFiles\Box 130\1\ scan0393 | |
| Date | 26th May 1936 | |
| To Sg.{Arthur F. Sidgreaves - MD} from Hd.{Mr Hayward/Mr Huddy} To Wor.{Arthur Wormald - General Works Manager} To C. To E.{Mr Elliott - Chief Engineer} To Da.{Bernard Day - Chassis Design} To Hs.{Lord Ernest Hives - Chair} To HY.{Tom Haldenby - Plant Engineer} To P. To MX.{John H Maddocks - Chief Proving Officer} To Kingsbury. To H.B.A. Ltd. Hd{Mr Hayward/Mr Huddy}10/HR.26.5.36. QUARTERLY COMPLAINTS. --- 3½ LITRE BENTLEY CHASSIS. --- The attached lists show the most prevalent F.O.C. work which has been carried out by the Repair Departments at Works, Kingsbury and F.B.A. Ltd., during the last Quarter, ending March 1936. We have divided the complaints into two classes:- 1. Definite customers' complaints. - Marked CC. 2. Rectification to such parts of the chassis as thought advisable by the Repair Department. - Marked CP. In the Remarks column we try to show whether a cure has been found or not, and also what action has been taken. There are several modifications which we carry out, also other complaints which we attend to free of charge, but generally they are less in number than those shown on the lists. Hd.{Mr Hayward/Mr Huddy} | ||