From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Isolated customer complaints of booming, radiator jellying, and poor carburation.
| Identifier | ExFiles\Box 19\4\ Scan379 | |
| Date | 19th April 1932 | |
| R.R.A.I. Springfield, Mass. U.S.A. Mr. Thompson. From Hs{Lord Ernest Hives - Chair}/Rn.{Mr Robinson} Mr. Stirling. From Hs{Lord Ernest Hives - Chair}/Rn.{Mr Robinson} Hs{Lord Ernest Hives - Chair}/Rn.{Mr Robinson}1/MA.19. 4. 32. Whilst I was at Springfield I was told of isolated complaints of :- (1) Booming at 50-60 M.P.H. (2) Radiator jellying. (3) Poor carburation due to too low water temp. The attached information contains suggestions for making these isolated customers happy. Naturally the information requires using with discretion as in our experience here cars requiring such treatment do not amount to 1% of the total output. Hs{Lord Ernest Hives - Chair}/Rn.{Mr Robinson} | ||