From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Internal correspondence regarding a customer's steering wobble complaint on chassis 2020E.
| Identifier | ExFiles\Box 28\4\ Scan138 | |
| Date | 1st June 1915 | |
| R.R. 657. (100H) (SA.431. 29.5.15.) E.P. 8297. ROLLS-ROYCE LIMITED, NIGHTINGALE ROAD, DERBY. TELEGRAMS: "ROYCAR," DERBY. TELEPHONES: 476 (FOUR LINES). Names and Indicating letter. Initial of person addressed. A Mr. ADAMS Ax Mr. ALEXEIEFF By Mr. BAILEY Bn{W.O. Bentley / Mr Barrington} Mr. BARRINGTON B Mr. BEREND Bt{Capt. J. S. Burt - Engineer} Mr. BURT... Cn{Mr Chamberain} Mr. CHAMBERLAIN Cr{Mr Cra???ster / Mr Chichester} Mr. CHICHESTER C Mr. COWEN Cx{Major Len W. Cox - Advertising Manager} Mr. COX... D Mr. DeLOOZE Da{Bernard Day - Chassis Design} Mr. DAY E Mr. ELLIOTT Eu EUROPE Hy{Tom Haldenby - Plant Engineer} Mr. HALDENBY Hm{Capt. W. Hallam - Head Repairs} Mr. HALLAM H Mr. HANBURY J Mr. JOHNSON JS{Mr Johnson's Secretary} Mr. JOHNSON'S Secretary BJ Mr. BASIL JOHNSON K Mr. KILNER Mac{Mr Macintosh} Mr. MACKINTOSH Mer Mr. MERCER M Mr. MOON Na{Mr Nadin} Mr. NADIN N Mr. NORTHEY O Mr. OLDHAM Pa{Mr Paterson} Mr. PATERSON P Mr. PLATFORD Rn{Mr Robinson} Mr. ROBINSON R Mr. ROYCE R's Mr. ROYCE'S Secretary JR{Mr James Royce} Mr. JAMES ROYCE S Mr. SANDERSON Lhs{Lord Herbert Scott} LORD HERBERT SCOTT Sp{Mr Spinney} Mr. SPINNEY V VIENNA Wa{Mr Wallis} Mr. WALLIS Whr{Mr Wheeler} Mr. WHEELER... Wd{Mr Wood/Mr Whitehead} Mr. WHITBHEAD Wor{Arthur Wormald - General Works Manager} Mr. WORMALD -2- J.{Mr Johnson W.M.} CA10/DA{Bernard Day - Chassis Design}1615. 1st June. 1915. and re-erecting, dismantling front hubs, supplying and fitting new ball bearing, and re-erecting, and supplying and fitting new felt washers to offside front hub. Adjusting pivot lean, balancing road wheels, re-charging accumulators, and washing and polishing car". Customer has remitted this amount, but remarks that he did not however think a charge would be made, as the steering has been faulty off and on ever since he had the car, and some time ago he took it to Page Street, but the work they did was to no effect, it appears however, to be satisfactory now. We have taken these matters up with Cricklewood when they reply as follows with regard to Chassis No. 2020E. "Replying to your CA8/DA{Bernard Day - Chassis Design}27515 this was a steering wobble job with 6" or 7" Palmer tires fitted. There is a great difficulty in getting rid of steering wobbles with 6" and 7" Palmer Tires and steering will often wobble badly with these tires and yet be perfectly alright on standard tires. If this company is prepared to cure steering wobbles with these heavy tires under the guarantee then Handwritten: This is the story J This sheet must be filed with the correspondence to which it refers. | ||