From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter to Claude Johnson regarding electrical apparatus issues on postwar chassis and the resulting high service costs.
| Identifier | ExFiles\Box 4\5\ 05-page124 | |
| Date | 9th December 1920 | |
| X430 Mr. Claude Johnson, 15 Conduit Street, London, England. December, 9th 1920. Dear Mr. Johnson, X.41635 X.5402 X1430 Re Matters on which more complete replies are required from England. Attached hereto is a copy of memorandum from Mr. Olley on the above subject. Relative to item No.3 in which Mr. Olley refers to electrical apparatus, we would point out that we have had in the last eight weeks fourteen cases of trouble with electrical apparatus on postwar chassis. Owing to the fact the average driver here or at outside repair shops at distant points are not familiar with our electrical apparatus, in some instances we have had to send men from our Long Island Service Station some five hundred miles to make adjustments. Now that we have more of our cars on the road, this is becoming a very serious expense, and judging from the experiences to date, this expense will increase. We have had a case where one customer himself changed to an American magneto notwithstanding our protests. Yours very truly, (Sgd) L.J. Belnap. Enc. 1. | ||