From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
The classification of quarterly complaints for the 20/25 HP and Phantom II chassis.
| Identifier | ExFiles\Box 130\1\ scan0288 | |
| Date | 18th November 1935 | |
| To Sg.{Arthur F. Sidgreaves - MD} from Hd.{Mr Hayward/Mr Huddy} " " or. " " C H.{Arthur M. Hanbury - Head Complaints} " " H.{Arthur M. Hanbury - Head Complaints} " " E.{Mr Elliott - Chief Engineer} " " Da.{Bernard Day - Chassis Design} Seen WH To Hs.{Lord Ernest Hives - Chair} " HY.{Tom Haldenby - Plant Engineer} " LP.{Mr Lappin} " LX. " F.B.A. Ltd. Handwritten: Rm{William Robotham - Chief Engineer} X1112 WST, LES, F.Dodd, Wynn Martindale, L Smith, F.E.H. Please note Hd.{Mr Hayward/Mr Huddy}5/HR.18.11.35. QUARTERLY COMPLAINTS. --------------------- 20/25 HP. AND PHANTOM II CHASSIS. --------------------------------- The attached lists show the most prevalent F.O.C. work which has been carried out by the Repair Departments at Works, Cricklewood and F.B.A. Ltd., during the last quarter ending September 1935, and include 20/25 HP. and Phantom II cars. During this Quarter we have divided the complaints into two classes:- 1. Definite Customers' complaints. - Marked C.C. 2. Rectification to such parts of the chassis as thought advisable by the Repair Departments. - Marked C.P. In the Remarks column we try to show whether a cure has been found or not, and also what action has been taken. There are other complaints which we attend to free of charge, but generally they are less in number than those shown on the lists. Hd.{Mr Hayward/Mr Huddy} | ||