From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report from September 1935 detailing customer complaints about vehicle brakes.
| Identifier | ExFiles\Box 130\1\ scan0289 | |
| Date | 30th September 1935 | |
| CUSTOMERS' COMPLAINTS. = C.C. COMPANY POLICY. = C.P. QUARTERLY COMPLAINTS - SEPTEMBER QUARTER 1935. TOTAL BRAKE COMPLAINTS. 25 HP. PH.II. TOTAL. GRAND TOTAL. REMARKS. September Quarter. C.C. 242 67 309) C.P. 83 21 104) 413 Previous Quarter. C.C. 188 46 234) C.P. 72 25 97) 331 Six Months. 585 159 744 744 BRAKES SQUEAK - FRONT. September Quarter. C.C. 24 3 27) C.P. 2 1 3) 30 Pivoted type shoes are now standard and also fitted in cases of repetition complaints. Depot Sheet Hd.{Mr Hayward/Mr Huddy}224 deals with adjustment of these shoes. Previous Quarter. C.C. 15 3 18) C.P. 3 - 3) 21 Six Months. 44 7 51 51 BRAKES SQUEAK - REAR. September Quarter. C.C. 43 6 49) C.P. 4 3 7) 56 Pivoted type rear brake shoes for Phantom II cars prior to N.2 series now available for serious complaints. Stronger damping springs for these shoes now fitted. Pivoted type rear brake shoes now fitted to 20/25 HP. rear. Previous Quarter. C.C. 32 6 38) C.P. 4 - 4) 42 Six Months. 83 15 98 98 BRAKES SEIZE - FRONT. September Quarter. C.C. 2 1 3) C.P. 11 5 16) 19 Modification to 20/25 and Ph.II front brake shafts is now being carried out on all cars as they become available, as per Depot Sheet Nos. Hd.{Mr Hayward/Mr Huddy}216 and Hd.{Mr Hayward/Mr Huddy}223. Previous Quarter. C.C. 2 3 5) C.P. 7 10 17) 22 Six Months. 22 19 41 41 | ||