From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Concluding report on a car, emphasizing the importance of customer impressions upon delivery.
| Identifier | ExFiles\Box 47\3\ Scan209 | |
| Date | 21th September 1931 | |
| - 2 - EP{G. Eric Platford - Chief Quality Engineer}5/H21.9.31. On the whole I consider this a very nice car, and based on the reports received, should meet the customer's wishes. We must not, however, loose sight of the importance of first delivery and first impressions created on the customer when taking re-delivery, and the above information may be helpful in this respect. EP.{G. Eric Platford - Chief Quality Engineer} | ||