From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report on customer complaints for Phantom I, Phantom II, 20 HP, and 25 HP chassis for the quarter ending March 1933.
| Identifier | ExFiles\Box 130\1\ scan0023 | |
| Date | 28th April 1933 | |
| To Sg{Arthur F. Sidgreaves - MD} from Hd.{Mr Hayward/Mr Huddy} " Wor.{Arthur Wormald - General Works Manager} " C. " H.{Arthur M. Hanbury - Head Complaints} " Da.{Bernard Day - Chassis Design} " Pn.{Mr Northey} To Hs.{Lord Ernest Hives - Chair} " HY.{Tom Haldenby - Plant Engineer} " EP.{G. Eric Platford - Chief Quality Engineer} " Mx.{John H Maddocks - Chief Proving Officer} " N. " A.P.A. Ltd. X4117 Hd{Mr Hayward/Mr Huddy}2/HR.28.4.33. QUARTERLY COMPLAINTS. --------------- PHANTOM I., PHANTOM II., 20 HP. AND 25 HP. CHASSIS. The attached lists show the most prevalent F.O.C. work which has been carried out by the Repair Department during the last Quarter, ending March 1933, and include Phantom I., Phantom II., 20 HP. and 25 HP. cars. During this Quarter we have divided the Complaints into two classes:- 1. Definite Customer's complaints. -- Marked C.C. 2. Rectification to such parts of the chassis as thought advisable by the Repair Department. -- Marked W.P. The total returns include those cars attended to at Works, Cricklewood and A.P.A. Ltd. In the Remarks column we try to show whether a cure has been found or not and also what action has been taken. There are other complaints which we attend to Free of Charge, but generally they are less in number than those shown on the lists. Hd.{Mr Hayward/Mr Huddy} | ||