From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Introducing a list of quarterly customer and repair department complaints for the 20/25 HP and Phantom II chassis.
| Identifier | ExFiles\Box 130\1\ scan0380 | |
| Date | 18th May 1936 | |
| To Sg.{Arthur F. Sidgreaves - MD} from Hd.{Mr Hayward/Mr Huddy} " "Or. " "C. " "H.{Arthur M. Hanbury - Head Complaints} " "Ba. To Hs.{Lord Ernest Hives - Chair} " BY.{R.W. Bailey - Chief Engineer} " P. " Hx. " F.B.A. Ltd. GRY.{Shadwell Grylls} Is there anything in this list to which you think we are not giving sufficient attention? Rm{William Robotham - Chief Engineer} QUARTERLY COMPLAINTS. 20/25 HP. AND PHANTOM II CHASSIS. The attached lists show the most prevalent F.O.C. work which has been carried out by the Repair Departments at Works, Cricklewood and F.B.A. Ltd., during the last quarter ending March 1936, and include 20/25 HP. and Phantom II cars. We have divided the complaints into two classes:- 1. Definite Customers' Complaints. - Marked C.C. 2. Rectification to such parts of the chassis as thought advisable by the Repair Departments. - Marked C.P. In the Remarks column we try to show whether a cure has been found or not, and also what action has been taken. There are other complaints which we attend to free of charge, but generally they are less in number than those shown on the lists. Hd.{Mr Hayward/Mr Huddy} | ||