From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report from March 1936 detailing customer complaints about vehicle brakes.
| Identifier | ExFiles\Box 130\1\ scan0381 | |
| Date | 31th March 1936 | |
| CUSTOMERS' COMPLAINTS. - C.C. COMPANY POLICY. - C.P. QUARTERLY COMPLAINTS - MARCH 1936. 25 HP. PH.II. TOTAL. GRAND TOTAL. REMARKS. TOTAL BRAKE COMPLAINTS. March Quarter. C.C. 248 53 301) C.P. 93 19 112) 413 Previous Quarter. C.C. 173 40 213) C.P. 72 19 91) 304. Six Months. 596 131 717 717 BRAKES SQUEAK - FRONT. March Quarter. C.C. 29 4 33) C.P. 4 - 4) 37 These complaints are all on cars with pivoted type front brake shoes. Previous quarter. C.C. 16 5 21) C.P. 4 - 4) 25 Six Months. 53 9 62 62 BRAKES SQUEAK - REAR. March Quarter. C.C. 51 7 58) C.P. 11 - 11) 69 Majority of these complaints are on cars without pivoted type rear brake shoes. The latter were standardised at "H" series but we are already getting complaints. Previous Quarter. C.C. 33 5 38) C.P. 5 1 6) 44 Six Months. 100 13 113 113 BRAKES SEIZE - FRONT. March Quarter. C.C. 3 - 3) C.P. 9 4 13) 16 These are all prior to improved lubrication scheme for front axle. (Depot Sheet No. Hd.{Mr Hayward/Mr Huddy}216). Previous Quarter. C.C. 1 1 2) C.P. 10 5 15) 17 Six Months. 23 10 33 33 | ||