From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer's car with high oil consumption and noise issues when cold.
| Identifier | ExFiles\Box 90\2\ scan0057 | |
| Date | 13th November 1935 | |
| X261 W/S - Cx.{Major Len W. Cox - Advertising Manager} Hs{Lord Ernest Hives - Chair}/Rn.{Mr Robinson}7/KW.13.11.35. Chassis No. B-110-DG. Geoffrey Smith. Replying to Cx.{Major Len W. Cox - Advertising Manager}8/KW.11.11.35, we can deal with Geoffrey Smith's car any time he can let us have it. We consider that if he is suffering from high oil consumption and his car is noisy when it is cold, it is a bad advertisement and we ought to make him part with it as soon as possible. We are certainly interested in the alleged noise when starting up, because in over 100,000 miles' running on lead bronze bearings we have not previously experienced the trouble. Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} | ||