From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter from S. Smith & Sons regarding an investigation into an erratic petrol gauge on a Bentley car.
| Identifier | ExFiles\Box 167\4\ img019 | |
| Date | 25th June 1934 | |
| 84523 CONTRACTORS TO ADMIRALTY, WAR OFFICE & AIR MINISTRY S. Smith & Sons (Motor Accessories) Ltd TELEPHONE: GLADSTONE 3333 (20 LINES). TELEGRAMS: SPEEDOFAC, PHONE, LONDON. CABLES: SPEEDOFAC, LONDON. CODES: MARCONI, COMMERCIAL, BENTLEY'S. CRICKLEWOOD WORKS, LONDON, N.W.2 SALES DIRECTOR'S OFFICE. Please quote our reference S.1. 25th June 1934. H.E.West, Esq., Messrs.Rolls-Royce Ld, DERBY. Dear Mr.West, During your call last week you asked me to specially investigate Mr.Bernard Hopp's complaint regarding the erratic reading of a Petrol Gauge on his Bentley Car. In accordance with your wishes, I arranged for an engineer to examine and test the Gauge at Messrs. Park Ward's premises but, unfortunately, owing to work in progress it was not possible to check the instrument in the fitted position. It was, however, removed and afterwards examined at this end when it was found that one of the screws holding the movement in position was missing and the other was loose. I am informed that when the missing screw was replaced and the loose one adjusted, the Gauge passed all our tests satisfactorily. I think your suggestion that we should lock the screws in all our instruments (especially in the case of the Bentley range) a constructive one. I have asked Mr.Haviland to immediately take care of this matter as undoubtedly the speed at which the average Bentley is driven justifies this action. Yours very truly, [Signature] SALES DIRECTOR | ||