From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter from The Chloride Electrical Storage Co. to Rolls-Royce concerning a customer's battery complaint and inspection report.
| Identifier | ExFiles\Box 46\3\ Scan108 | |
| Date | 27th December 1922 | |
| Copy of letter from:- THE CHLORIDE ELECTRICAL STORAGE CO., LTD. Clifton Junction, Nr.Manchester. Ref.- ECM/GGW. 27th December,1922. Messrs.Rolls-Royce Ltd., Nightingale Road, Derby. Dear Sirs, For the attention of Mr.Whitehead. Rolls-Royce Chassis 139-AG. - James S.Spencer Esq. At the request of Messrs.The Clyde Automobile Co.Ltd., contained in their letter of November 29th,1922, we forwarded a Service battery direct to - James S.Spencer Esq., of Kippencross, Dunblane. In their letter they explained that the battery had been in use since January 1922, when Mr.Spencer took delivery of his car, and that the battery had been sent in that day to them as defective. The battery was forwarded to us for inspection, and the undersigned duly examined it on arrival. The battery crate had been wrecked either in service or transit and required renewal. The battery was one of the earliest patterns supplied by us to you. The negatives were in very fair condition, but the positives were distorted and shewed considerable wear and tear. The battery appeared to have had extensive use and it was considered that the customer should be asked to pay for the repairs. There was no sign of the battery being faulty in workmanship or material and it was, therefore, submitted to the Clyde Automobile Company, in our letter of December 11th, that the customer should retain the renewal battery at a special low price of £5. 5. Od. Your agent apparently communicated this in full to Mr.Spencer's chauffeur, who is acting for Mr.Spencer during the absence of the latter in India, and in a reply from the Clyde Automobile Co., dated December 18th, they quote the following remarks from Mr.Spencer's chauffeur:- "This battery was never out of the running board "box since we had the car, any outside charging "being done with the battery in position. The cells "never lost acid unless by evaporation, yet the "battery case was soaked in acid. I have some bits "of wood which dropped out of the side of the case "when we removed it from the running board box and "this box shews no signs of acid. "Then how do you account for a battery of the "earliest pattern being supplied in a car delivered (contd) | ||