From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Outlining the procedure for circulating customer complaint files.
| Identifier | ExFiles\Box 142\3\ scan0192 | |
| Date | 6th May 1937 | |
| Hd.{Mr Hayward/Mr Huddy} Rm.{William Robotham - Chief Engineer} Mr. E.{Mr Elliott - Chief Engineer} DY.{F R Danby} Hs.{Lord Ernest Hives - Chair}4/KW.6.5.37. 1204 CUSTOMERS' COMPLAINTS. In future, a customers' complaint file will be kept, and will be circulated whenever there is any fresh correspondence. Sales Dept. will keep me informed of any new developments. Will the officials concerned please read the file, take any action necessary, and pass on immediately to the next name on the list. Please initial the correspondence to show that you have seen it. The file should finally be returned to Hs{Lord Ernest Hives - Chair}/KW. Hs.{Lord Ernest Hives - Chair} | ||