From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Strategy for rectifying low-speed wobble issues on 20 HP chassis already delivered to customers.
| Identifier | ExFiles\Box 29\1\ Scan268 | |
| Date | 18th December 1926 | |
| HS{Lord Ernest Hives - Chair} XL657 To BY from BJ. Copy to Wor.{Arthur Wormald - General Works Manager} Copy to Hs.{Lord Ernest Hives - Chair} 20 HP. Low Speed Wobbles. BJ18/E2/12/26 I gather that your memo. BY2/H18/11/26 only refers to chassis which have already been delivered to customers. Can you now please fill in a card such as we use when the technical officials at the Works definitely agree that the Company must spend a considerable sum of money in putting cars right which are already delivered? This card will then show the approximate total cost and how many cars are concerned and whether they will be dealt with: (a). Only when a complaint is made. (b). Only when a car is sent to our Works. (c). Or whether we should send new parts to our customers' addresses to be fitted by our mechanics. The last paragraph of your memo. suggests that we should wait till cars are sent to us for overhaul, which might, I presume, be from 3 to 6 years after the car was first delivered, or at any rate only when cars are sent to us for attention. In conversation with Hs.{Lord Ernest Hives - Chair} yesterday, I gathered that probably every one of these 20 HP cars will be the cause of a complaint in regard to low speed wobbles when they have been in use for a certain time. Has it been considered whether, in view of the fact that we are proposing to fit every 20 HP car with a new steering rod, it would be advisable for us to make this further alteration at the same time? When you have been able to fill in a card, I will send this to E.{Mr Elliott - Chief Engineer}, together with your memo. on the subject, for his final consideration and advice. I presume that all cars that are now being made and those that are in the hands of coachbuilders are having this alteration made or that it has already been made? I suppose full consideration has been given as to whether we have received a considerable number of complaints | ||