From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Introducing the quarterly complaints report for the 3 1/2 Litre Bentley Chassis for the quarter ending September 1935.
| Identifier | ExFiles\Box 130\1\ scan0276 | |
| Date | 13th November 1935 | |
| To Ag. from Hd.{Mr Hayward/Mr Huddy} " Cor. " C.M. " E.{Mr Elliott - Chief Engineer} " Da.{Bernard Day - Chassis Design} Handwritten: X1112 Handwritten Signature: Rm{William Robotham - Chief Engineer} To Hs.{Lord Ernest Hives - Chair} " HY.{Tom Haldenby - Plant Engineer} " HP. " Mx.{John H Maddocks - Chief Proving Officer} " Kingsbury. " F.B.A. Ltd. Handwritten: Les.{Ivan A. Leslie} E.D. H.{Arthur M. Hanbury - Head Complaints} Hyman (crossed out) Handwritten: W. Smith, F.V.H. Martindale Hd{Mr Hayward/Mr Huddy}24/HR.13.11.35. QUARTERLY COMPLAINTS. 3 1/2 LITRE BENTLEY CHASSIS. The attached lists show the most prevalent F.O.C. work which has been carried out by the Repair Departments at Works, Kingsbury and F.B.A. Ltd., during the last quarter, ending September 1935. During this quarter we have divided the complaints into two classes:- 1. Definite customers' complaints. - Marked C.C. 2. Rectification to such parts of the chassis as thought advisable by the Repair Departments. - Marked C.P. In the Remarks column we try to show whether a cure has been found or not, and also what action has been taken. There are other complaints which we attend to free of charge, but generally they are less in number than those shown on the lists. Hd.{Mr Hayward/Mr Huddy} | ||