From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly report from September 1935 detailing customer complaints about brakes.
| Identifier | ExFiles\Box 130\1\ scan0277 | |
| Date | 30th September 1935 | |
| QUARTERLY COMPLAINTS - SEPTEMBER 1935. Customers' Complaints. - C.C. Company Policy. - C.P. TOTAL BRAKE COMPLAINTS. TOTAL. REMARKS. September quarter. C.C. 245) C.P. 34) 279 These are the total brake complaints. We give below an analysis of these complaints at the request of the Experimental Department. Previous quarter. C.C. 241) C.P. 31) 272 Six Months. 551 1. BRAKE JUDDERS AT ABOUT 40 M.P.H. WHEN BRAKES ARE FLICKED ON. September quarter. C.C. 26) C.P. 7) 33 May be reduced by increasing servo damping. See Depot Sheet No. Hd.{Mr Hayward/Mr Huddy}270. May also be due to tight dowels in servo or uneven friction surfaces. Previous quarter. C.C. 17) C.P. -) 17 Six Months. 50 2. BRAKES INEFFICIENT WHEN WET. September quarter. C.C. 8) C.P. -) 8 Water excluders are now standardised and Depot Sheet No. Hd.{Mr Hayward/Mr Huddy}277 issued. Previous quarter. C.C. 4) C.P. -) 4 Six Months. 12 | ||