From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Summary report of vehicle complaints, the number of cars affected, and the remedial actions taken.
| Identifier | ExFiles\Box 47\2\ Scan228 | |
| Date | 17th February 1930 guessed | |
| -4- Nature of Complaint. | No. of Cars. | Pre-India. | India Series. | Last Qtr's. Total. | Remarks. Servo Jaggers and Brake Thuds. | W. - N. - P. - | W. 11. N. 16. P. - Total: 27. | 27. | Scheme for allowing flexibility in servo operation has been standardised. On those cars where no flexibility device is fitted, the halos are re-bedded. Starter Motor Failures. | W. - N. 2. P. - | W. 3. N. 8. P. 2. Total: 15. | 39. | With the existing design we still have trouble. Information has been circularised at different times dealing with the various methods of overcoming the trouble Steering Joggles and Wobbles. | W. 4. N. 2. P. - | W. 9. N. 10. P. 1. Total: 26. | 52. | We are successfully dealing with the low speed steering wobble by fitting the spring loaded cross steering tube. High speed wobbles are practically non-existent. The latest worm and nut has considerably improved joggles, and we are introducing it on replacement for older cars. Springing Complaints. | W. - N. 2. P. - | W. 13. N. 5. P. 3. Total: 24. | 18. | Dithering at slow speeds, pitching at high speeds. Cadmium plated springs are now used, springs are oiled and high pressure valves to hydraulic shock absorbers are drilled. We are trying a definite lubrication scheme on the same lines as Phantom I. | ||