From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer dispute over the cost of repairs for a Bentley engine failure.
| Identifier | ExFiles\Box 89\5\ scan0100 | |
| Date | 12th April 1940 | |
| W/S. Cx.{Major Len W. Cox - Advertising Manager} from Rm.{William Robotham - Chief Engineer} Rm.{William Robotham - Chief Engineer}4/ML.12.4.40. Martin-Hurst blew up his Bentley. The smash looked like a big-end failure. Hs.{Lord Ernest Hives - Chair} asked him to pay £50 towards the repairs. He agreed at the time but subsequently we have had a letter from him, a copy of which I attach. Hs.{Lord Ernest Hives - Chair} does not agree that we should allow ourselves to be intimidated by everybody who threatens to sell their car and in consequence we have written to him as per attached letter (copy). If he contacts you you will know the story. Rm.{William Robotham - Chief Engineer} | ||