From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer's complaint of a 'floating radiator' and arrangements for the repair work.
| Identifier | ExFiles\Box 27a\1\ Scan060 | |
| Date | 24th June 1932 | |
| X 4013. S/W C4/C24.6.32 Re 16-MS...G.H.Fairhurst,Esq. Hs{Lord Ernest Hives - Chair}/Lesl/MA22.6.32 I note the tests you gave this car, and as you say, it is unfortunate that Paris were not able to do the work. Mr. Fairhurst was only staying temporarily in Paris, however, in the course of a tour. I note that you are circulating Depot Sheets to deal with this complaint of radiator movement, and that Robinson will get one. I am asking Mr.Fairhurst to get in touch with Robinson, but I will mention that we have better facilities in Paris for curing this if he feels that the trouble is not so bad as to require immediate attention. Therefore, I should be glad if you would make a point of sending off instructions to Robinson immediately. It occurs to me that as possibly Mr.Fairhurst is actually only complaining of the fan knocking Robinson may be able to do this part of the work only, if the rest of it creates any particular difficulty. Mr.Fairhurst has not actually complained of the radiator movement, although he refers to it as the "floating radiator." C. | ||