From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Whether to charge for axle repairs on a high-mileage vehicle, following an owner's complaint.
| Identifier | ExFiles\Box 89\5\ scan0054 | |
| Date | 7th July 1939 | |
| 261 W/S - C c - Rm{William Robotham - Chief Engineer}/Gry.{Shadwell Grylls} Mx{John H Maddocks - Chief Proving Officer}/SB{Mr Bull/Mr Bannister}9/MG.7.7.39 CHASSIS NO. B.87-DK. C.Legh Jones Owners Complaint Report No. K.197. We see it is suggested that the repairs to the axle on this car should be carried out free of charge, in spite of the fact that the car is over four years old and has run 48,000 miles. Whilst we agree that a failure such as this is hard to justify, we do feel that after 48,000 miles the Owner should legitimately pay something for axle repairs. In a case such as this, we suggest that we should give the Owner the new parts necessary, and charge him for the labour involved in fitting them. After all, even if the Owner thinks it is only a defective ball race, the labour of stripping and re-assembling the axle box would be just as much as is involved in fitting new gears. Mx{John H Maddocks - Chief Proving Officer}/SB{Mr Bull/Mr Bannister}9 | ||