From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Investigation report into customer complaints regarding expenses and shock damper faults on various car models.
| Identifier | ExFiles\Box 47\2\ Scan376 | |
| Date | 3rd November 1930 | |
| To W.R.S., From Hs{Lord Ernest Hives - Chair}/GWH.{George W. Hancock - Head Chateauroux} c. to Hs.{Lord Ernest Hives - Chair} X4117 Hs{Lord Ernest Hives - Chair}/GWH.{George W. Hancock - Head Chateauroux}1/WJ.3.11.30. Acting upon your instructions I proceeded to Cricklewood to verify and investigate the serious expenses caused by attention to customers' complaints. I investigated the following complaints of owners of cars brought into the Depot whilst I was there, justifying the necessary work that had to be done to satisfy the owners; also the work carried out to comply with the various Depot Sheet instructions. The following are the 20 HP., Phantom 1, and Phantom II cars dealt with and classified in the various units. Shock damper knocks caused by wear in gudgeon pin. 80-WJ. Near side front. GXL-11. " " ". 9-GN. " " " and offside front. + 70-XJ. Off side and near side front. 23-GVO. " " " " ". + 173-XJ. Off side and near side rear. Knocks caused by dampers being loose in frame. 131-WJ. Near side front and off side rear. 94-GN. Near side rear. Failures of dampers through loss of oil. 101-XJ. Near and off side rear. Mackenzie. Off side rear. This complaint I definitely traced to the oil getting into the Bijur pipe on the damper arm and into the connecting | ||