From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaint about faulty sparking plugs for chassis GLJ-35, which were replaced and sent for testing.
| Identifier | ExFiles\Box 58\2\ Scan307 | |
| Date | 5th March 1936 | |
| Hs{Lord Ernest Hives - Chair}/Wst. 86 000 Hd{Mr Hayward/Mr Huddy}/SB{Mr Bull/Mr Bannister}21/HR.5.3.36. Robert H.{Arthur M. Hanbury - Head Complaints} Butler, Esq. re CHASSIS NO. GLJ-35. -------------- The above Owner reports that he has had to change the sparking plugs on his car but he does not give any specific reason except that they are faulty. As the car has only been in service a few months we have had to replace them free of charge, but as a matter of interest we would like you to test these plugs and let us know if the complaint is justified. Hd{Mr Hayward/Mr Huddy}/SB.{Mr Bull/Mr Bannister} [Handwritten] WST This job has been cleared to the satisfaction of SB.{Mr Bull/Mr Bannister} P.S. | ||