From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly complaints report for the 40/50HP Phantom model, listing the 12 worst issues for the quarter ending Sept 30th.
| Identifier | WestWitteringFiles\P\October1926-November1926\ Scan124 | |
| Date | 29th October 1926 | |
| COPY. QUARTERLY COMPLAINTS - 40/50HP. PHANTOM. From the records we have kept of cars received at W. during the quarter ending Sept. 30th., the following are the 12 worst points :- | Nature of Complaint. | No. of cars. | Has a cure been found, or not? | |----------------------------------------------|--------------|------------------------------------------------------------------------------------------------| | Springing complaints. | 13 | No definite cure. Cannot hope to make a specification to suit every body. Something we can never hope to cure absolutely. | | Noisy tappets. | 18 | A new design is standardised which we hope will help things considerably. | | Servo jaggers and squeaking. | 11 | The new design of introducing flexibility in the servo over-comes jaggers. | | Throttle sticks. | 13 | No definite cure yet. | | Exhaust butterfly. Throttle sticks and squeaks.| 6 | * * | | Steering - various. | 19 | New design we hope will cure these. | | Noisy magnetos. | 6 | No definite cure yet. | | Burning Platinum points. | 8 | An oil seal is designed which we hope will help these. | | Overoiling. | 5 | Fast dying out. | | Petrol consumption. | 8 | Can generally be overcome by tuning up. | | Heat inside body. | 6 | Cured by correct fitting coach-work. | | Clutch troubles. | 8 | A new design has been made which we hope will cure the trouble. | We hope to include in the next quarter's Return N. and P. returns. Also we are including outdoor work in future. (Hm.{Capt. W. Hallam - Head Repairs}) | ||