From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer feedback letter comparing a new edition Bentley to an existing model after a trial.
| Identifier | ExFiles\Box 89\1\ scan0265 | |
| Date | 11th April 1939 | |
| COPY. From:- R.F. Summers, Esq., Messrs. John Summers & Sons Ltd., Hawarden Bridge Steel Works, Shotton, Chester. 11th April 1939. Dear Mr. Bleaney, First I would like to thank you for the courtesy you extended to me in allowing me to try the latest edition of the Bentley over the Easter holidays. You will remember that I told you that I did not consider that it was an improved edition, and my trial has convinced me that I was right in this contention. There are, of course, one or two features about the latest edition which are an improvement, but these are more than cancelled out in my opinion by other features which I consider are inferior to my existing car. The features which I consider are an improvement are as follows:- 1. The engine and whole car is definitely quieter. 2. There is far less movement on the front wings and headlamps. 3. The irritating noise made by the radiator shutters has been eliminated. 4. At low speeds on cobble stones and the like the springing is softer and more pleasant. 5. The steering is definitely an improvement, being lighter and more positive. The drawbacks to the latest model I consider are as follows:- 1. The acceleration is definitely inferior. 2. The springing at high speeds on bad roads is definitely inferior. In my opinion these two features are very much | ||