From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaints and the corresponding actions being taken for the 25/30 HP model.
| Identifier | ExFiles\Box 131\4\ scan0066 | |
| Date | 26th February 1937 | |
| 1113. Rm{William Robotham - Chief Engineer}/Les.{Ivan A. Leslie} from Rm{William Robotham - Chief Engineer}/Gry.{Shadwell Grylls} AFM.{Anthony F. Martindale} GR.{George Ratcliffe} FJH.{Fred J. Hardy - Chief Dev. Engineer} CTS.{C. Trot Salt - Carburation} Smth. Swdl.{Len H. Swindell} Wym.{G. Harold Whyman - Experimental Manager} JBD.{John B. Dixon - Fuel Systems} Wst. Rm{William Robotham - Chief Engineer}/Gry{Shadwell Grylls}2/R.26.2.37. 25/30 H.P. CUSTOMERS' COMPLAINTS. Rm{William Robotham - Chief Engineer}/GWH{George W. Hancock - Head Chateauroux}4/JAB.21.2.37. With regard to attached memos, please fill in what is being done to overcome these troubles other than what GWH.{George W. Hancock - Head Chateauroux} mentions :- Hst. (1) Ignition Plug trouble due to Ethyl petrol. Tests in progress with new types of British-made plugs. AFM.{Anthony F. Martindale} (2) Faults in Brakes. Smth. (3) Clutch Jaggers. Clutch jaggers can now be cured either by resetting the jiggers (done at Derby) or fitting prop. shaft damper, or both. Wst. (4) Electrical Troubles. Experiments and tests in progress with new types of regulator. New type of brushgear and types of bushes in hand. Makers have improved soldering of fuse at the ends, and supplied new stocks. all old stocks have been scrapped. Horns are being modified and old type replaced. Swdl.{Len H. Swindell} (5) Oiling of Plugs. Nothing but will experiment on lines of our tests on Ph III | ||