From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Internal memorandum regarding a customer complaint about a transmission rattle.
| Identifier | ExFiles\Box 89\3\ scan0080 | |
| Date | 12th October 1934 | |
| W/S - H.{Arthur M. Hanbury - Head Complaints} c. to Hd.{Mr Hayward/Mr Huddy} Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer}18/KW.12.10.34. Sir Stanley White, Bt.{Capt. J. S. Burt - Engineer} - B-33-BL. ---------------------------------- Replying to H2/H.11.10.34. -------------------------- We rang up Sir Stanley White this morning with a view to seeing whether he had any complaint other than the rattle in the transmission. If this is his only complaint it would not seem to be necessary to send somebody down to see him because we are fully conversant with it and a cure is available. Sir Stanley White is in London at present, but he will ring us on Monday, and if he should still wish somebody to go down to see him we can arrange this. Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} Att: Copy of our letter to Sir S. White - Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer}19/KW.12.10.34. | ||