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From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Minutes of a daily conference from 24th June 1920, establishing the policy for repairing 'bedevilled' cars.

Identifier  ExFiles\Box 18\6\  Scan127
Date  26th June 1920
  
Hr/M.{Mr Moon / Mr Moore}
MINUTES OF DAILY CONFERENCE.
24TH JUNE 1920.

Present:-
Wor.{Arthur Wormald - General Works Manager}
Hr.
Hm.{Capt. W. Hallam - Head Repairs}
BY.{R.W. Bailey - Chief Engineer}
Hs.{Lord Ernest Hives - Chair}
Wd.{Mr Wood/Mr Whitehead}
EP.{G. Eric Platford - Chief Quality Engineer}
Hy.{Tom Haldenby - Plant Engineer}

Copies to:-
R.{Sir Henry Royce}
CJ.
C.
Bn.{W.O. Bentley / Mr Barrington}
Wor.{Arthur Wormald - General Works Manager}
Hr.
Hm.{Capt. W. Hallam - Head Repairs}
BY.{R.W. Bailey - Chief Engineer}
Hs.{Lord Ernest Hives - Chair}
Wd.{Mr Wood/Mr Whitehead}
EP.{G. Eric Platford - Chief Quality Engineer}
Hy.{Tom Haldenby - Plant Engineer}

-----------------------------------

REPAIR OF BEDEVILLED CARS.

It was decided at the above conference that this type of repair should be divided into two types (a) dangerous, and (b) non-dangerous.

(a) With regard to dangerous bedevilled cars coming into the Works for repair, it was decided that first of all a technical committee must decide as to whether a car is in a dangerous state or not. If this committee decides that the car is in a dangerous state, the Repair Dept. must then write the owner telling him that his car has been altered from R.R. standard and there are certain parts which must be changed before R.R. can accept respon-sibility for the saferunning of the car in future, and at the same time sending him an estimate showing the cost of the alterations. If the customer refuses we on our part refuse to touch the car at all and at the same time send him a registered letter through our Solicitors that we do not hold ourselves responsible at all in future for the safety of that chassis.

(b) In the case of the non-dangerous chassis, the Repair Dept. will write the owner and inform him that parts of his car are not of R.R. make and try and persuade him to have these parts replaced by proper R.R. parts. In case he refuses we will carry out repairs on the systems of his car which have not been bedevilled but
  
  


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