From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Car complaints and a proposal for an inter-departmental agreement on the car's worst features.
| Identifier | ExFiles\Box 72\3\ scan0327 | |
| Date | 20th February 1924 guessed | |
| contd :- -2- we know this to be a fact. The weaker side steering tube springs originated because of the bitter complaint we received from our testers in France of the hammering they got from the steering. This fault would not have been avoided even with the proposed new arrangement of Sales running experimental cars. I have never known a time when we have-been short of sound criticism of the car. There are times frequently when we do not know how to make it any better without spoiling the car in other directions. As we assume your main object is to try and avoid similar complaints in the future, we make the following suggestions :- We think that an agreement should be come to between Sales, Works, Test Dept., and Experimental Dept., of stating which are the 6 worst features on our cars and those points should be kept constantly before us. If we have a list, as we have in the past, of 30 or 40 complaints, they are not treated very seriously. We think it is necessary that there should be an agreement as regards which are the 6 worst points because it is impossible for Sales or any other one Department to know the whole story. Hs.{Lord Ernest Hives - Chair} | ||