From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Departmental memo discussing a customer's feedback on road performance and the negative impact of an agent's mis-statements.
| Identifier | ExFiles\Box 4\8\ 08-page04 | |
| Date | 29th October 1912 | |
| ROLLS-ROYCE LIMITED, 14-15, CONDUIT STREET, LONDON, W. TELEGRAMS: 'ROLHEADRolls-Royce telegram address REG.' LONDON. TELEPHONES: 1654, 1655, 1656 GERRARD. DEPARTMENTAL MEMO. This column is for Name of Person addressed: Mr. Johnson -3- Mr. Cliff and his man state edfinitely that they can run at over 80 m.p.h. on the road. Whilst we were running on the way to Harrogate at speeds between 50 and 60 m.p.h. on an extremely greasy surface, Mr. Cliff's man occasionally expressed his disappointment that his own car would drive over the same piece of road at 15% faster. As Mr. Cliff, in the event of his buying a new car, will have a Limousine, it may be that the question of silence and flexibility will more appeal to him on that account than speed alone. As mis-statements or inaccuracies of the ordinary road performances of our L. - E.{Mr Elliott - Chief Engineer} car made by an Agent are certainly not helpful in selling a car, would it not be useful if the Works were to circularise a statement among This sheet must be filed with the correspondence to which it refers. CONTINUED | ||