From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter of complaint regarding the comfort and springing of a Bentley.
| Identifier | ExFiles\Box 89\1\ scan0211 | |
| Date | 18th November 1936 | |
| 261a TELEGRAMS: SUMMERS, CHESTER. TELEPHONE 200 CONNAH'S QUAY. (10 LINES) JOHN SUMMERS & SONS, LIMITED. MANUFACTURERS OF GALVANIZED CORRUGATED AND PLAIN STEEL SHEETS, &c. LONDON OFFICE: 34 LIME STREET, E.C. GLOBE IRON WORKS, STALYBRIDGE. LIVERPOOL OFFICE: 14 CHAPEL STREET. MANCHESTER OFFICE: 33 BRAZENNOSE STREET. ALL QUOTATIONS UNLESS OTHERWISE STATED ARE SUBJECT TO REPLY BY RETURN OF POST REFERENCE RFS. P. Hawarden Bridge Steel Works, Shotton, Chester. 18th November, 1936. W. A.{Mr Adams} Robotham, Esq., Messrs. Rolls Royce, Ltd., Derby. Dear Bill, When in London last week I called at Conduit Street, and had an interview with Mr. Cowen in an endeavour to impress upon him that I and several of my friends are very far from satisfied with the standard of comfort provided by the Bentley. I do not think I was successful in convincing him that it ranks amongst the most uncomfortable cars on the road, but I think I did manage to convince him that I was genuinely dissatisfied with the springing. I dare say by now you will have heard something from him about the interview, and you may have got a totally different impression from his communication than from mine! I understand Mr. Hives has been promoted, will you | ||