From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Congratulatory letter also offering advice on car comfort and customer satisfaction.
| Identifier | ExFiles\Box 89\1\ scan0212 | |
| Date | 18th November 1936 | |
| JOHN SUMMERS & SONS, LIMITED, SHOTTON, CONTINUANCE No....... 1... 18th November, 1936. please convey my congratulations to him. I assume that you are also to be congratulated upon the increased responsibilities. I only hope that you will make it your one objective to produce a car that your clients will be able to ride about in comfort, and that you will use your influence to impress upon your Sales Department that all your customers are not satisfied owners. Yours sincerely, [Illegible signature] [Watermark: CHARLIES EXTRA STRONG] | ||