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From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Letter from Joseph Lucas Ltd regarding the misdirection and subsequent investigation of a returned Regulator and Cutout unit.

Identifier  ExFiles\Box 166\2\  img205
Date  6th May 1938
  
6092
HEAD OFFICES & WORKS: GREAT KING ST.{Capt. P. R. Strong}, BIRMINGHAM
CONTRACTORS TO THE ADMIRALTY WAR OFFICE, AIR MINISTRY, INDIA OFFICE, G.P.O AND LEADING RAILWAYS
JOSEPH LUCAS LIMITED
GREAT KING STREET
BIRMINGHAM 19
TELEPHONE: NORTHERN 5201 (12 LINES)
TELEGRAMS & CABLES: 'LUCAS, BIRMINGHAM'
'KING OF THE ROAD' LAMPS, HORNS 'CYCLEALITIES' 'MOTOR-CYCLEALITIES' 'MOTORALITIES' MAGNETOS, BATTERIES ELECTRIC LIGHTING & STARTING SYSTEMS.
Codes: A.B.C. 5th & 6th EDITH & BENTLEYS 1st & 2nd.
SERVICE DEPOTS
BELFAST 51/55, UPPER LIBRARY ST.{Capt. P. R. Strong}
BIRMINGHAM, 10 GREAT HAMPTON STREET
BRIGHTON, 4 85, OLD SHOREHAM RD., HOVE
BRISTOL 345, BATH ROAD
CARDIFF 54A, PENARTH ROAD
COVENTRY PRIORY STREET
DUBLIN PORTLAND STREET, NORTH, NORTH CIRCULAR ROAD
EDINBURGH, 11 80, STEVENSON RD., GORGIE
GLASGOW 227/229, ST.{Capt. P. R. Strong} GEORGE'S ROAD
LEEDS 64, ROSEVILLE ROAD
LIVERPOOL, 13 450/456, EDGE LANE
LONDON DORDRECHT ROAD, ACTON VALE, W.3
LONDON 757/759, HIGH ROAD, LEYTON, E.10
LONDON 319, REGENT ST.{Capt. P. R. Strong} W.1 SHOWROOMS & OFFICES
LONDON 155, MERTON ROAD, WANDSWORTH, S.W.18
MANCHESTER, 3 291/293, DEANSGATE
MANCHESTER TALBOT RD. STRETFORD
NEWCASTLE-ON-TYNE, 2 64/66, ST.{Capt. P. R. Strong} MARY'S PLACE
WHEN REPLYING PLEASE REFER TO
X/LGT/9.
6th.May,1938.
Messrs.Rolls-Royce,Limited,
DERBY.
For the attention of Mr.Childs.
Dear Sirs,
In connection with the return of Regulator and Cutout unit, our No: LT.1484, and marked by you R.R.III; we have now received this unit. In your letter of the 2nd. instant, you state that it was returned to Lucas,Birmingham, on April 21st, by Parcel post. We never received it here, and later you reported having received it back again in your works.
Thorough investigation has been made,and we find that your people despatched this unit to Lucas,Acton Service Depot, in London, who apparently gave it a test, re-set it, and returned it to you. This is of course very unfortunate, as we have repremanded our people here,very strongly for presuming that the Box had been received here and returned by them without passing it on the Department for whom it was intended.
We are now passing this unit on to the Laboratory in order that they may examine it thoroughly in accordance with your remarks contained in your letter of the 14th.April.
May we request that should you have occasion to return any further units to this department, to be sure to have them marked very clearly for the attention of the undersigned.
Yours faithfully,
JOSEPH LUCAS LIMITED.
Technical Sales Dept.
  
  


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