From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
How to handle potential customer complaints and 'dangerous items' before car delivery.
| Identifier | ExFiles\Box 82\4\ scan0265 | |
| Date | 25th February 1936 | |
| -3- EP{G. Eric Platford - Chief Quality Engineer}20/MH.{M. Huckerby}25.2.36 Possibly the foregoing have already been discussed in conference and action is in hand. We should like to know, as possibly we may be able to make the best of the information before cars are delivered to customers, or at least know how to answer the possible complaints raised on delivery. One or two of the points may come under "dangerous items", such as Nos.(6) and (7). We have been instructed in the past that such items must be considered from the point of view of an accusation being made of "criminal negligence". AH EP{G. Eric Platford - Chief Quality Engineer} | ||