From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Introductory memo for the quarterly complaints report on the 3½ Litre Bentley Chassis for the quarter ending December 1935.
| Identifier | ExFiles\Box 130\1\ scan0318 | |
| Date | 5th February 1936 | |
| To Sg.{Arthur F. Sidgreaves - MD} from Hd.{Mr Hayward/Mr Huddy} " Wor.{Arthur Wormald - General Works Manager} " C. " H.{Arthur M. Hanbury - Head Complaints} " B. " De. To Hs.{Lord Ernest Hives - Chair} " BY.{R.W. Bailey - Chief Engineer} " EP.{G. Eric Platford - Chief Quality Engineer} " Mx.{John H Maddocks - Chief Proving Officer} " Kingsbury. " F.B.A. Ltd. Handwritten: X1112 Hdl/HR.5.2.36. QUARTERLY COMPLAINTS. ==================== 3½ LITRE BENTLEY CHASSIS. ======================== The attached lists show the most prevalent F.O.C. work which has been carried out by the Repair Departments at Works, Kingsbury and F.B.A. Ltd., during the last quarter ending December 1935. We have divided the complaints into two classes:- 1. Definite customers' complaints. - Marked C.C. 2. Rectification to such parts of the chassis as thought advisable by the Repair Departments. - Marked C.P. In the Remarks column we try to show whether a cure has been found or not, and also what action has been taken. There are several modifications which we carry out, also other complaints which we attend to free of charge, but generally they are less in number than those shown on the lists. Hd.{Mr Hayward/Mr Huddy} | ||