From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Quarterly complaints report for the 40/50 HP Phantom model for the quarter ending 30th June 1928.
| Identifier | ExFiles\Box 47\2\ Scan083 | |
| Date | 30th June 1928 | |
| W. - Signifies Works. N. - " Cricklewood. P. - " Paris. QUARTERLY COMPLAINTS. Quarter ending 30.6.28. 40/50 HP. PHANTOM. Nature of Complaint. | No. of Cars. | Last Qtr's. Total. | Remarks. Noisy Tappets. | W. 38. N. 65. P. 9. 112. | 97. | The grooved bushes for improved lubrication scheme is satisfactory and cures complaints, and is standard on present Production. Servo Jaggers. | W. 15. N. 14. P. 2. 31. | 16. | On early Phantoms a rubber block is fitted to provide a damping device on the servo shaft. On later cars and present Production a flat spring plate is standardised. Also an adaption of the present standard friction device on the swinging arm is being sent round for approval. Standardisation sheet issued. Sticking Throttles. | W. 25. N. 9. P. 7. 41. | 42. | The new design roller bearing throttle overcomes the trouble. The numbers given are not complaints but include all cars which have had the roller bearing throttle fitted. Exhaust Butterfly Choke Squeaking. | W. 22. N. 21. P. 3. 46. | 38. | New design standardised but we have not had sufficient experience to report on its behaviour in customers' hands. | ||