From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
Customer complaint about excessive vibration in a Bentley B.172.FB, attributing the issue to the owner's driving style.
| Identifier | ExFiles\Box 130\2\ scan0178 | |
| Date | 8th October 1936 | |
| Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} X1113 Kingsbury, Oct. 8th, 1936. L. Preston's - Bentley. B.172.FB. This car I sent to the Works as reported to you (but I did not know the number). This owner has had Bentley's all his ownership lifes time. I understand that he has never been satisfied, is a fast driver, and if the truth is known his complaint that his wife etc. will not ride with him owing to excessive vibration is because of his driving and not due to the car. However he would not have been satisfied had Kingsbury dealt with the job. Hs{Lord Ernest Hives - Chair}/G.W.Hancock. | ||