From the Rolls-Royce experimental archive: a quarter of a million communications from Rolls-Royce, 1906 to 1960's. Documents from the Sir Henry Royce Memorial Foundation (SHRMF).
The handling of customer complaints for the Phantom III model.
| Identifier | ExFiles\Box 130\2\ scan0191 | |
| Date | 15th October 1936 | |
| S/W Hs{Lord Ernest Hives - Chair}/Rm.{William Robotham - Chief Engineer} C13/C15.10.36 PHANTOM III. Customers' Complaints - Main items With reference to Hs{Lord Ernest Hives - Chair}/GWH{George W. Hancock - Head Chateauroux}26/KW14.10.36, Sg.{Arthur F. Sidgreaves - MD} has asked me to deal with this as I am chiefly interested in these matters. I think a copy of this memo. and any subsequent memos on customers' complaints should be sent to Hd.{Mr Hayward/Mr Huddy} and Br.{T. E. Bellringer - Repair Manager} as although they are not getting any Phantom III's yet, they shortly will do and I am particularly anxious that Cricklewood should be in a position to deal with Phantom III complaints as early as possible in order to relieve JLE{J. Lee Evans - Chassis Test Manager} at Lillie Hall, Lillie Hall being really almost overwhelmed. Will you please arrange accordingly. C. | ||